PRIVACY POLICY

Who we are

Data controller: Vicky Floros Studio
Contact: contact@vickyflorosstudio.com

 

What we collect

We collect personal data you provide, such as your name, email, phone number (if provided), project details, and any photos, links, or measurements you send.
If you book a service, we also collect booking details and your answers to any booking questions.
If you subscribe to our newsletter, we collect your email address and name (if provided).
Our website platform collects technical data such as IP address, device information, and website activity for security and performance.

 

How we use your data

We use your data to:

• respond to enquiries and provide our services

• manage bookings, payments, and administration

• send service emails (for example, confirmations)

• send newsletter emails if you opt in

• improve our website and keep it secure

 

Lawful basis

We process personal data under UK GDPR on the basis of contract (to deliver services), legitimate interests (to run and protect our business), consent (newsletter marketing and non-essential cookies), and legal obligation (accounts and tax).

 

Marketing

You can unsubscribe from marketing emails at any time using the link in the email or by contacting us at contact@vickyflorosstudio.com.

 

Sharing your data

We share data only where needed to run the studio, including with:

• Wix (website hosting, forms, bookings, and email tools)

• payment providers (to process payments)

• professional advisers (for example, accountant), where required

 

International transfers

Some suppliers process data outside the UK. Where this happens, we use appropriate safeguards required under UK GDPR.

 

Retention

We keep data only as long as needed. Enquiry data is typically kept up to 12 months. Client and payment records are typically kept up to 6 years for legal and tax reasons. Newsletter data is kept until you unsubscribe.

 

Your rights

You have rights over your data, including access, correction, deletion, objection, and withdrawal of consent. Contact us at contact@vickyflorosstudio.com.

 

Complaints

You can complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

 

Changes

We may update this policy from time to time. The latest version will be published on this page.